When Ur Timesheet support looks at your account
When you ask us for help, someone on the Ur Timesheet support team may open the app as you, to see what you see. Only our own staff can, never your employer, your coworkers or the assistant, and you are told every time.
Step 1: The notice
You get a notice, a push and an email when it starts.
- Ur Timesheet support looked at your account, with Read only. Nothing was changed. or Support could make changes. See what changed.
Step 2: See when, why and what changed
- Tap the notice: when it was and for how long, why, and every change in plain words.
Good to know
- They must give a reason, and you see it. It is read only, unless they also need to change something, which takes a second reason and a code emailed to them. It lasts 30 minutes at most.
- They can never see your badge QR code or your sign-in codes, download your data, delete your account, close or reopen a company, accept legal terms for you, or change billing or tips and offers.
- Everything they do is in our audit log. Questions: info@astracoretech.com.