Subscription and Refund Policy

1. Company plans (billed through Stripe)

• How billing works. Companies on Standard or Pro are charged monthly, after each month ends, per worker scheduled that month, subject to the plan's monthly minimum. Current prices are shown in the app at checkout. Any time on Pro in a month bills the whole month at Pro.
• Currency and tax. Prices are charged in the currency shown at checkout, fixed at the first subscription. Applicable sales taxes (GST/HST, and other sales taxes or VAT where required) are calculated and charged at checkout.
• Late payment. 7 days' grace, then the company drops to Free-plan limits until payment succeeds.
• Cancelling. Cancel any time from the billing portal in the app. Cancellation takes effect at the end of the current billing period; workers scheduled up to then are charged.
• No refunds. Charges are non-refundable, including for part months, unused time, unused worker capacity, downgrades, or a company not using the Service, except as set out in section 3 or where the law requires a refund.

2. AI features and what comes with Pro

Free trials of Chief of Staff and any usage-based features are offered once and are non-refundable once used. The Plus seats and client features that come with Pro are part of Pro and are not billed on their own.

3. Billing errors and legal rights

• Billing errors. If we charged you twice, charged the wrong amount, or charged after a cancellation took effect, email info@astracoretech.com within 60 days of the charge with the invoice number. If we confirm the error, we will refund or credit the incorrect amount.
• Your legal rights. Nothing in this policy limits a refund, cancellation or chargeback right you have under applicable consumer protection law (for example, Ontario's Consumer Protection Act, 2002, Quebec's Consumer Protection Act, EU/UK withdrawal rights, or US state automatic-renewal laws). Where such a law applies to you, it prevails over this policy.
• Goodwill. We may, at our sole discretion, offer a credit or refund in a particular case; doing so does not create an obligation in other cases.

4. Chargebacks

Please contact us before disputing a charge with your bank. If a charge is disputed, we may suspend paid features until it is resolved.

5. Changes

We may change this policy with notice in the app. Changes do not affect charges made before the change.