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When something goes wrong in the app: error and crash reports

For everyone1 min readUpdated

When the app crashes or something breaks, Ur Timesheet sends a report to our own team, never to an outside company: what broke, on which screen, the app version, your device model, and the buttons you tapped just before (for example “Timesheet › Save”). It never includes what you typed, your email or your location.

Reports are kept for 90 days with your account, then deleted. You can’t turn them off, because we need them to fix problems, but you can always tell us more with App settings → Report a problem: it goes to the same team, with the screen you were on.

Where to find it

  1. Open App settings and tap Report a problem, under Support.
App settings, Support, with Report a problem
Report a problem, in App settings.

Still need help?

Privacy questions go to our Privacy Officer at info@astracoretech.com. Anything else: support@urtimesheet.com.