Fix a missed clock-out or a wrong time
Someone forgot to clock out, or a time is wrong. Fix it on the shift’s timesheet: the change is saved with who made it.
Step 1: Open the shift’s timesheet
Open the shift from Home or its job site, then tap Timesheet.
- Each person has their sign-in, sign-out and hours. Someone still on shift has no sign-out yet.
- Tap Sign out to sign them out now, or Edit times to correct a time.
Step 2: Set the right time
- The sign-out time starts at the scheduled end: change it to when they really left.
- Tap Confirm. The button shows the hours that will be paid.
Sign out without pay is for a shift that should pay nothing. History shows every change: who signed them in and out, and who corrected a time.
Good to know
- Menu → Rules → Auto clock-out ends forgotten shifts after the scheduled end, so nobody stays on the clock all night.
- With Only managers change times on, supervisors and crew leads sign people in and out as it happens and can’t change a time afterwards. The owner, Admins, Managers and HR / Payroll still can.
- A submitted or approved timesheet is locked: after that only the owner, an Admin or someone who runs payroll can change a time, and only with a reason.