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When a card payment fails

For owners and managers1 min readUpdated

The admins and whoever looks after billing are told once, with the date to fix it by: you have 7 days. Until then nothing changes. After that the paid plan is paused and you are told again: you are held to the Free limit of 5 deployed workers a month, shifts already set stay as they are, and updating the card under Menu → Plan → Manage billing lifts it.

When the payment goes through, they are told. A manager without billing permission who hits the limit is told to ask the owner, since they cannot start a plan themselves.

Where to find it

  1. Open Menu → Plan → Manage billing to update the card.
The Plan screen
Menu → Plan.

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