Complaints

Any worker can make a complaint from their Menu → Reports and complaints → Complaints → Make a complaint. They pick what it is about (Harassment or bullying, Unsafe work, Pay problem, Unfair treatment, Something else), each with its own few questions; who or what it is about (a person, a place, their pay, or rather not say); and when (one of their shifts, or a day).

Unsafe work reminds them to call 911 first if someone is in danger. Complaints are never anonymous, but only the people who handle complaints read them: the owner, admins, and anyone given the "Handle complaints" permission in Roles. The person a complaint is about never sees it and is never told, even if they handle complaints.

Handlers open Menu → Reports and complaints → Complaints, mark each New, Looking into it or Resolved, write private notes only handlers see, and send updates the person sees on their copy (they are told). The person is told when it is being looked into or resolved, and can add more to it later; handlers are told when they do. New complaints show as a red count on the Menu row.